Mitel 3000 - The Scalable,Voice-centric Communications Platform for Businesses

Today’s diverse environments require advanced communications technology to address new and dynamic ways of facilitating a wide range of voice and data needs. The ability to communicate effectively in your busy office demands a reliable and integrated system designed to improve communication over the telephone and the Internet. Introducing Mitel 3000: The scalable, voice-centric platform for businesses.

Opportunities

Manage multiple devices including VoIP, digital, wireless and analog, within the same system
Leverage the powerful telephone system features including voice mail and auto attendant, to better serve clients
Reduce expenses and streamline business

The Scalable Platform for Business Applications

Expansion made easy with add-on modules for additional lines and extensions
Voice Mail Module for professional messaging services
Broadband Module to support IP based extensions Business

Mitel 3000

Mitel 3000 delivers a host of leading-edge standards that makes communication more manageable for today’s small commercial and large residential settings. Whether you operate a retail business, a multi-branch business, Mitel 3000 offers you a scalable, affordable route to breakthrough technology convergence.

Applications

Whether you operate your business from an office, retail mall, or from multiple locations in your community, this converged communications offering is ideal for restaurants, retail, and convenience stores; and professional business services such as law firms, insurance agencies, small health care facilities and more.

Innovative Expansion—Rewarding Solutions

Mitel 3000 is packed with the technologies you need today, and when your communications requirements change, Mitel 3000 makes it easy to expand the capabilities of your communications platform without replacing the entire telephone system. Pay for what you need now and protect your future communications investment with the system designed to let you connect existing equipment, add functionality now or later, and grow at your business’s pace.

Revolutionary Design—Effortless Installation

An industry-leading telephone system demands a unique design.Mitel 3000 features a modern enclosure for both the Central Control Unit (CCU) and the expansion modules, unlike any other. The Mitel 3000 CCU and add-on modules offer easy access to slots and connectors. Installation is easy. Expansion is simple.

Sophisticated System Administration

And, Mitel 3000 can be programmed via your telephones or through an advanced PC-based management application,meaning you don’t need an on-site technician every time you require a system programming change.

Offices

Mitel 3000 is first and foremost a traditional PBX system offering all the features, functionality and reliability expected from the business telephone system you need today. Rich system features such as voice mail, account codes, auto attendant, courtesy service, day/night service, Caller ID, conference, and speed dial, make it possible to project a professional image to your clients.

Retail Stores

Retail communications require multi-device options, from analog devices such as credit card terminals and fax machines, to voice/data mobility options—allowing your staff to be more productive. Customize your Mitel 3000 system to meet your specific business requirements with flexible, cost-effective, modular solutions.

Remote Office / Telecommuter Extensions

One of the major features of the Mitel 3000 Broadband Module is the ability to provide off-site extensions. This feature is ideal for companies with a small, remote office or home office with a few extensions. Instead of having to install a complicated telephone system, simply connect the IP extensions to the Mitel 3000 through the Internet.

Mitel 3000 Features

System Features

• Account Codes (Forced / Optional)
• Alternative Routing
• Analog Device Support
• Background Music (External MOH)
• Call Barge
• Caller ID Store
• Call Routing
• Central Bell
• Class of Service
• Courtesy Service
• Day/Night Service
• Emergency (911) Service
• Executive / Secretary Service
• Flexible Numbering
• General Call / Ring All
• Hot Line
• Internal Music-On-Hold
• Language (Prompts can be changed to French or Spanish)
• Least-Cost Routing (LCR)
• Paging (Digital Telephones; Internal / External and Meet Me Page)
• Port Swapping
• Station Message Detail Recording
• System Hold
• System Programming: Station or PC (local), PC (remote)
• System Speed Dial
• Toll Restriction

Telephone Features

• Auto Answer
• Backlit LCD (on 16-button system phone)
• Call Back
• Call Duration Display
• Call Forwarding
• Call Park
• Call Pick Up (incoming)
• Call Redirect
• Call Transfer
• CallWaiting (Internal / External)
• Caller ID Store (Name ID / Number ID)
• Camp on Busy
• CO Line Green / Red LED
• Conference (3 party)
• Display Messaging
• Do-Not-Disturb (DND)
• Extension Lock
• External Call Hold
• External Forwarding
• Forward All
• Forward on Busy
• Forward on No Answer
• Follow Me
• Headset Capability
• Hold
• Hookflash
• Intercom Call
• Internal CallWaiting
• Line Access
• Microphone Mute
• Page
• PA Announcement
• Page All
• Park
• Parked Call Pick Up
• Personal Speed Dial
• Programmable Soft Keys
• Redial
• Reminder Call
• Ringing / MessageWaiting Light
• Room Monitor
• Speaker Phone
• Tone Protection
• User-Programmable Ring Tones
• Volume Controls

Voice Mail Module:

The optional Voice Module provides:
• Call monitor / call screening
• 52 extension voice boxes
• 10 phantom boxes
• 20 group boxes
• 1 general voice mailbox
• Primary / Secondary Greetings
• Auto Attendant (day / night / weekend / temporary)
• Customizable courtesy service
• Record-A-Call
• Remote Message Notification

Broadband Module

The Broadband Module offers an upgrade to existing or
new Mitel 3000 installations providing a host of Data
Applications and allowing the Mitel 3000 to host IP
based extensions both on the LAN and the WAN. Using
the Broadband Module with the Mitel 3000 allows
system connectivity for up to 12 IP extensions from
anywhere in the world*.

The Broadband Module also incorporates

• An integrated ADSL Modem with: G. 992.1, G. 992.1,
G994.1 and ANSI T1.413 PPP, PPPoA, PPPoE and RFC
1483 support PAP, CHAP and IPCP
• An integrated Router and LAN Switch
– 1 x 10 Base T WAN Ethernet Port
– 4 x 100 Base T Full-duplex Auto sensing LAN Switch Ports

Additional Router Services Supported

• DHCP Server
• DHCP Client
• DNS Relay
• Static Routing
• Dynamic Routing
• Virtual Server
• DMZ Host Port
• NAT
• Reverse NAT

Firewall

• Stateful Inspection Firewall
• Pre Configured Rule sets
• Intrusion Detection Service (IDS)
• Denial of Service protection (DOS)
• Alarm event logging and generation

Diagnostics

A wide suite of diagnostic tools are provided to enable
Remote diagnostics of routing issues. The VoIP gateway
supports the following protocols:
• TCP (RFC 793)
• UDP (RFC 768)
• RTP (RFC 1889)
• SIP (RFC 3261)
• SDP (RFC 2327)

The following codecs are available to each channel:

• G.711 (64 kb/s) A-Law
• G.711 (64 kb/s) U-Law.
• G.729 A/B (8 kb/s)

Wireless LAN 802.11g Access Point

• Supporting 100 devices
• Supporting WEP and WPA Authentication
• Supporting MAC Address control
• Upgrade path for WME and 802.11e WLAN QoS

QoS onWAN Interfaces

• Voice packets are always prioritized over data on
the WAN interfaces. This is provided by Diff-Serv
(RFC 2474)
• LLQ (Low Latency Queuing)
• LFI (Link Fragmentation Interleaving)

QoS on LAN Interfaces

• Two priority levels can be classified on each
LAN port for incoming traffic by:
• 802.1p classification
• Diff-Serv classification
• 802.1p and Diff-Serv classification
• The two priority levels are
– High
– Low
• Voice packets are classified as High priority

*NOTE: To connect IP Endpoints from remote locations, the Mitel 3000
Broadband Module must have a Static Public IP Address.